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What To Do Next

Think you may have been scammed or know for certain? Let’s get you recovered safely.
  • Who we are

The First 24 Hours: Step-by-Step Scam Response

Being a victim of a scam or fraud can be an overwhelming and scary experience, but you’re not alone. CybearTrace is a Cybercrime Response Service that provides fast, professional guidance for scam and fraud victims across Australia and Southeast Asia. If you’re involved in a scam or uncertain about your situation, there are steps you can take to recover in the first 24 hours. Acting early is critical, so follow this step-by-step scam response process.
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  • Scenario 1

I’m still in contact and am not sure if it’s a scam

If you’re still messaging the person or platform, it’s important to take immediate action to protect yourself and your data. We call this: Act. Secure. Ask.

Step 1: Act 

Take the following actions immediately:
  • Stop all payments 
  • Don’t accuse the provider and stay in a neutral conversation.
  • Quietly collect screenshots of your chats, profiles, and transactions for possible future reporting
  • You’ll also want to collect any profile usernames, phone numbers, emails, payment instructions, and website links

Step 2: Act 

Take the following actions immediately:
  • Stop all payments 
  • Don’t accuse the provider and stay in a neutral conversation.
  • Quietly collect screenshots of your chats, profiles, and transactions for possible future reporting
  • You’ll also want to collect any profile usernames, phone numbers, emails, payment instructions, and website links

Step 3: Act 

Take the following actions immediately:
  • Stop all payments 
  • Don’t accuse the provider and stay in a neutral conversation.
  • Quietly collect screenshots of your chats, profiles, and transactions for possible future reporting
  • You’ll also want to collect any profile usernames, phone numbers, emails, payment instructions, and website links

Always use your judgement. If it’s a scam, we’re here to help you with the right advice. Contact CybearTrace for a confidential and professional discussion.

Contact Us
  • Scenario 2

I already paid and they vanished

If the scammer has disappeared, call your bank or platform provider immediately. You should also start recording any evidence before they disappear. We call this: Contact. Secure. Gather. Report.

  • Step 1

Contact

Contact your bank or payment platform and tell them it was an unauthorised transfer. You can speak to them about:

  • Payment recall
  • Hold
  • Chargeback (if card-
  • based)
  • Fraud investigation
  • procedures
For non-bank transactions, send your reference numbers to exchanges, brokers, marketplaces, telcos, or apps involved.
  • Step 2

Contact

Contact your bank or payment platform and tell them it was an unauthorised transfer. You can speak to them about:

  • Payment recall
  • Hold
  • Chargeback (if card-
  • based)
  • Fraud investigation
  • procedures
For non-bank transactions, send your reference numbers to exchanges, brokers, marketplaces, telcos, or apps involved.
  • Step 3

Contact

Contact your bank or payment platform and tell them it was an unauthorised transfer. You can speak to them about:

  • Payment recall
  • Hold
  • Chargeback (if card-
  • based)
  • Fraud investigation
  • procedures
For non-bank transactions, send your reference numbers to exchanges, brokers, marketplaces, telcos, or apps involved.
  • Step 4

Contact

Contact your bank or payment platform and tell them it was an unauthorised transfer. You can speak to them about:

  • Payment recall
  • Hold
  • Chargeback (if card-
  • based)
  • Fraud investigation
  • procedures
For non-bank transactions, send your reference numbers to exchanges, brokers, marketplaces, telcos, or apps involved.

Need help building your case and investigating your scam?

Contact CybearTrace today.
Get help now
  • Scenario 3

I’m not sure

If you’re uncertain whether it’s a scam, always trust your instincts and act safely. Here are some basic scam prevention activities you can take:
  • Step 1

Pause all payments 

Stop all payments to the scammer and don’t give in to any coercion or manipulation tactics.
  • Step 2

Pause all payments 

Stop all payments to the scammer and don’t give in to any coercion or manipulation tactics.
  • Step 3

Pause all payments 

Stop all payments to the scammer and don’t give in to any coercion or manipulation tactics.
  • Step 4

Pause all payments 

Stop all payments to the scammer and don’t give in to any coercion or manipulation tactics.

Fraud Response with CybearTrace

Scams move quickly, and acting early gives you the best chance for potential recovery. At CybearTrace, we have helped hundreds of customers recover from romance scams, investment scams, crypto scams, and more.

24/7

Immediate support

Structured, stress-free process

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Metrics

45%

Immediate support

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Metrics

Structured, stress-free process

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Frequently Asked Questions

What does CybearTrace actually help me with?

CybearTrace helps you understand what has happened during an online cam. While we cannot promise scam recovery (no one can) we can stop further loss, secure your accounts, preserve evidence, and take the correct next steps for reporting and recovery.

CybearTrace helps you understand what has happened during an online cam. While we cannot promise scam recovery (no one can) we can stop further loss, secure your accounts, preserve evidence, and take the correct next steps for reporting and recovery.

CybearTrace helps you understand what has happened during an online cam. While we cannot promise scam recovery (no one can) we can stop further loss, secure your accounts, preserve evidence, and take the correct next steps for reporting and recovery.